With The Neat Company, it was a good experience. I’ve dealt with companies where they don’t help you. But these things happen and I’m not upset. Also, I had a lot of important pictures and papers on my original software and they told me there’s no way to get that back. The buttons don’t work again so I have to call back and get her to do whatever she did again. Then the update came yesterday and I updated the software. My scanner didn’t work with the buttons on the top, but it worked fine if I used the buttons on the computer screen. Nevertheless, the people there are very helpful. I thought that was kind of unfair because the software was free when I bought it. I called up last week and I downloaded a 30-day trial offer. I still have all the paperwork, unfortunately the only thing I don’t have is the number that goes with the CD so I can’t use it. However, the software that I put in was supposed to be lifetime.
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